Consumers Who Continued Receiving Texts After Opting Out May Be Eligible for $75 Per Message

Did you keep getting text messages from Kaiser Permanente even after replying “STOP” or otherwise opting out?

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Important Notice: By submitting a claim for this class action settlement, you are certifying that all information provided is true and accurate under penalty of perjury. Any claim containing false, misleading, or fraudulent information will be denied.

If you are uncertain about your eligibility, please review the settlement administrator’s website listed above before filing. Do not submit a claim if you do not qualify for this settlement.

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Eligibility

This settlement includes consumers across the United States who received multiple text messages from Kaiser Foundation Health Plan between January 21, 2021 and August 20, 2025 after opting out by replying “STOP” or using a similar opt-out request.

In addition, Florida residents are covered under a separate subclass if they continued receiving text messages more than 15 days after opting out.

Providing Proof

No receipts or supporting documentation are required. To receive payment, eligible individuals must submit a claim form.

Settlement Overview

Additional Information

When consumers reply “STOP” to a marketing text, they reasonably expect the messages to end. A class action lawsuit alleged that Kaiser Permanente failed to consistently honor those opt-out requests. To resolve the claims, the health care provider has agreed to a $10.5 million settlement.

Kaiser Foundation Health Plan is one of the nation’s largest health care organizations, serving millions of members, particularly across the western United States. Like many large institutions, Kaiser uses text messaging to communicate with current and prospective patients.

The lawsuit focused on what happened after consumers attempted to opt out of those communications. Under the Telephone Consumer Protection Act (TCPA), companies must stop sending marketing texts once a recipient replies with “STOP” or uses similar opt-out language. Plaintiffs alleged that Kaiser continued sending messages despite these requests, resulting in repeated and unwanted texts.

Florida residents receive additional protections under the Florida Telephone Solicitation Act (FTSA), which places stricter limits on post–opt-out communications. As a result, the settlement includes a separate subclass for Florida consumers who continued to receive texts more than 15 days after opting out.

Kaiser has denied violating the TCPA or FTSA and has not admitted wrongdoing. The settlement was reached to resolve the litigation without further court proceedings.

Payments Based on the Number of Messages Received

Unlike settlements that provide a single flat payment, this settlement calculates compensation based on how many unwanted text messages were received.

• Each qualifying text message is valued at up to $75.
• For example, receiving three texts could result in a payment of up to $225, while ten texts could lead to as much as $750.

If the total value of approved claims exceeds the $10.5 million settlement fund, payments will be reduced proportionally. Claimants will still be compensated based on message count, but the per-message amount may be less than $75.

To qualify, consumers must have received more than one text message from Kaiser Foundation Health Plan during the eligibility period after submitting an opt-out request. Florida residents qualify if messages were received more than 15 days after opting out.

Important Dates:

• Final Approval Hearing: January 28, 2026
• Claim Submission Deadline: February 12, 2026
• Opt-Out or Objection Deadline: December 29, 2025

Wondering if you qualify? If you believe you’ve been impacted by a similar issue, explore our current class action lawsuits and open settlements you may be eligible to join.

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